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How to shop

 

Dear customers,

Let's take a look together at how to shop in our eshop celiakarna.cz.

In our shop you can simply choose the goods you are interested in, you can study the information about the product composition and other additional information. When you are ready to purchase the goods, you can place the selected goods in the shopping cart.

Of course, you can continue to shop and you can return to the basket at will, delete items, etc. Once you are done, please check the contents of your cart and choose your payment and shipping method and finally, please pay.

 

Payment options

You can pay via the integrated payment system SHOPTET PAY. This is a secure payment provided directly by the supplier of the Shoptet eshop solution.

You have the following options:

  • Pay by card
  • pay via Google Pay or Apple Pay (the system will know if you are using an Apple device, if you do not have an Apple device you will not see this option
  • PayPal
  • or by bank transfer, please note that your order will only be shipped after the money has been credited to our account

 

Shipping options

Choose your shipping method. You can either choose DPD or Zasilkovna. We will also be happy to send the goods to Slovakia, Poland, Germany or elsewhere. You can choose where to deliver to in Zásilkovna, DPD of course offers this option as well.

If anything is unclear or if it is an exotic destination, please do not hesitate to contact us at info@celiakarna.cz. We will check the price and options and you can decide if the method and price suits you.

 

Free shipping

If you buy more than 2.000 CZK, you have FREE shipping across the country. In the case of Slovakia, this is for a payment of more than 3.000,- CZK. 

 

When will you receive the goods?

If we have the goods in stock and it is not, for example, a weekend or Friday and you order and pay by 10.00 a.m., expect the goods within 48 hours (across the Czech Republic). In case this is not the case, you will be informed in time.

 

Where is our warehouse?

Matricaria Chamomilla s.r.o. uses the premises of Servant a.s. in Humpolec.

 

Where to send the goods in case of a complaint?

Please send the goods to Servant a.s., Lnářská 1636, 396 01 Humpolec. The contact person is Mrs. Petra Balounová. More information about the complaint, including forms, can be found here.

Please take pictures of the goods and describe the reason for the complaint, please send this to our email: info@celiakarna.cz. Contact us anytime via chat or email: info@celiakarna.cz

 

Recommendations and feedback:

If something goes wrong, or if you would like to recommend something, point out a mistake or even praise us:-), please contact us at info@celiakarna.cz

We will examine the whole matter carefully and of course we would greatly appreciate your constructive feedback! Thank you.

 

Suppliers

If you are a manufacturer of gluten-free foods in organic quality or organic cosmetics and would like to cooperate with us, please email us at info@celiakarna.cz

We are looking forward to your offer!

 

Who will help you?

And if you don't know which way to go, if something is unclear or if you just want to ask a question, email us at info@celiakarna.cz or use the chat, which is available 24/7. And no worries, we speak English! 

 

 Back to the shop.